If your skin doesn't feel better after 60 days, send back what's left of the jar. We'll refund the lot, no questions asked.
AusTallow is skin food, not skincare. It works, but skin biology takes time, and every person's skin is different. If yours isn't calmer, softer and healthier after 60 days of regular use, we'll refund your order in full.
You don't need to return a full jar. You don't need to jump through hoops. You just need to email us.
We ask that you give it a fair go, at least 3-4 weeks of consistent use, before claiming. Tallow works by rebuilding the skin barrier, which is a 21-30 day cycle. If you'd like tips on how to use it for your specific skin type, drop us a line and we'll help.
Different situation, different process. If your jar arrives cracked, leaking, or otherwise defective, send us a photo within 7 days at [email protected]. We'll replace it and cover the shipping, no need to return the damaged item.
If we sent the wrong bundle or the wrong variant, that's on us. Email [email protected] with your order number and we'll send the correct product right away, no return required. Keep the incorrect item.
You can cancel your subscription anytime after your second delivery has been dispatched. One click from your customer account, no phone calls, no forms, no guilt trips. We'll never hold your card hostage.
Need to skip a shipment or change delivery frequency? Log in to your account or email us and we'll sort it.
The 60-day guarantee is genuine and generous, but a few sensible limits:
Nothing on this page limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL, you're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Anything to do with returns, subscriptions, refunds or orders, email [email protected]. Real humans, real replies.
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